Privacy Policy

1. Information We Collect

Information You Provide

• Name, phone number, email address, and appointment details

• Service preferences, nail care notes, and communication history

• Payment details processed securely by our payment providers; we do not store full card information

Information Collected Automatically

• IP address, browser type, and general device information

• Pages visited, time spent on the site, and booking interactions

• Operating system and approximate location derived from technical data

• Referring website, search term, or campaign source when available

2. How We Use Your Information

We use the information we collect to:

• Confirm, manage, and follow up on appointments

• Send reminders, service updates, and guest support messages

• Improve our website, salon experience, and service offerings

• Respond to questions, reviews, and customer service requests

• Meet legal, safety, and business record requirements

3. Sharing of Information

We do not sell your personal information. We only share information when needed to operate our salon, provide services, or comply with the law.

• Trusted service providers, such as booking, payment, website hosting, analytics, or communication tools, under appropriate confidentiality obligations.

• Legal authorities or professional advisors when required to protect our salon, staff, guests, or legal rights.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to keep our website working, understand traffic, and support booking features. Please review our Cookie Policy for more information.

5. Data Retention

We keep personal information only as long as needed for appointments, salon records, legal requirements, and legitimate business purposes. You may request deletion where applicable by contacting us.

6. Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No website, booking system, or payment process can be guaranteed completely secure.

7. Your Rights

Depending on your location and applicable law, you may have the right to:

• Request access to the personal information we hold about you

• Ask us to correct inaccurate or outdated information

• Request deletion of information where legally permitted

• Opt out of promotional messages at any time

To make a privacy request, please contact us using the information below.

8. Children’s Privacy

Our website and salon services are not directed to children under 13. We do not knowingly collect personal information from children under 13 without appropriate consent.

9. Updates to This Policy

We may update this Privacy Policy as our services, website tools, or legal obligations change. The effective date above reflects the latest revision.

10. Contact Us

If you have questions about this Privacy Policy or your personal data, please contact:

Five Star Nails Salon

9481 Ackman Rd, Lake in the Hills, IL 60156

(847) 961-6245

fivestarcoconails@gmail.com